Customer Care
Order Tracking
Where to find shipment updates and what information to send when asking about an order.
Tracking becomes available after the shipment is handed to the carrier and tracking information has been issued.
Finding an update
When tracking is available, use the carrier link or reference provided with the shipment update. Carrier systems may take time to display the first movement after a label or reference is created.
Asking us to check
If you need help locating an order, contact us with the information used for the order.
- Order or quotation reference
- Name and email address associated with the order
- Delivery destination
- Any tracking number already received
Delays or delivery issues
If tracking has not updated, shows an unexpected delivery event or indicates damage, contact us and keep any delivery notice or packaging. We may need to coordinate with the carrier before confirming the next step.
Split shipments
An order may be shipped in more than one consignment when products have different preparation or handling requirements. Separate tracking references will be provided when available.
Looking for an order?
Send the order reference and delivery details so we can identify the shipment.