Customer Care
Shipping & Delivery
How delivery arrangements, charges and timing are confirmed for lighting orders.
Shipping options depend on the fixture, quantity and destination. We confirm the available method, estimated timing and applicable charge before an order is accepted.
Before dispatch
Please provide a complete delivery address and any access information that may affect handling. For larger or fragile lighting, we may ask for additional delivery details before arranging shipment.
- Product availability and preparation requirements are reviewed before dispatch.
- The shipping method and charge are confirmed for the destination.
- Tracking or carrier details are shared when they are available.
Estimated delivery timing
Any dispatch or delivery date is an estimate unless we expressly confirm otherwise in writing. Carrier operations, customs procedures, weather, destination access and other events outside our reasonable control may affect timing.
If timing is important for an installation or project handover, tell us before confirming the order so the available schedule can be reviewed.
International delivery
International shipments may be subject to import duties, taxes, customs charges or local handling fees. Unless expressly included in the order confirmation, these amounts are the recipient’s responsibility.
Delivery inspection
Inspect the outer packaging and the fixture as soon as reasonably possible after delivery. If an item appears damaged, incomplete or different from the confirmed order, keep the packaging and contact us with the order details and clear photographs.
Planning a delivery?
Send the product name, quantity and destination so we can discuss the available arrangement.