Privacy Policy

Information we collect

The information collected depends on how you use the website. It may include:

• Contact information and the details submitted through an enquiry form
• Account, order, billing and delivery information when those functions are used
• Messages, product preferences, project requirements and support records
• Technical information such as IP address, browser type, device information and security logs
• Cookie or similar technology data used to provide website functions and remember preferences

How information is used

• Responding to product, project and customer-service enquiries
• Creating and managing accounts, quotations, orders and deliveries where applicable
• Operating, securing, maintaining and improving the website
• Preventing misuse, fraud and unauthorized activity
• Keeping records and complying with legal, tax, accounting or regulatory requirements

Service providers and disclosures

We may use service providers for website hosting, forms, email, ecommerce functions, payment processing, delivery, security and technical support. They receive information only as reasonably necessary for the service they provide. Information may also be disclosed where required by law, to protect legal rights or in connection with a business transfer.

Payment and delivery providers apply their own privacy terms when their services are used.

Cookies and website data

Essential cookies may be used to operate account, cart, security and other website functions. Additional cookies or similar technologies may be used when optional services are enabled and, where required, after an appropriate consent choice.

Retention and security

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including support, contractual, legal and record-keeping needs. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or a copy of certain personal information. Some information may need to be retained where there is a legal or legitimate requirement.

Use the contact form to make a privacy request. We may need to verify the request before acting on it.

International processing and policy changes

Website and service providers may process information in locations outside your country. Where required, appropriate safeguards are used for international transfers. We may update this policy when website functions, service providers or legal requirements change; the revision date identifies the latest published version.